NetXGATE is committed to delivering a high-quality customer experience. That means, you have a variety of award-winning support options to meet your needs, including:
Telephone support: Direct technical support is available to assist you with NetXGATE’s Products. If you’re facing any critical or time sensitive issue, our team of experts are always available for support and assistance. Our support engineers are experienced on NetXGATE Products , and are just a phone call away so you can be assured of the very best assistance from people who really care.
Email support: Our Technical specialists are always available for assistance via email. You can reach our support by sending an email to support@netxgate.com. Please make sure you mention the serial number of the device for the support.
On-Site Support : On-Site support also is available for specific NetXGATE products and is provided is cases when NetXGATE Tech Team conclude that the only way to advance a case is through on-site resolution.
NetXGATE Knowledge Base: This searchable repository has a wealth of information and it is continually updated with product alerts, links to solutions, and product patches, as well as extensive product usage information and thousands of technical tips.
Technical and product news: To help keep you informed of evolving news and trends in application development and release management, Subscribe to our monthly newsletter and technical updates.
New Updates downloads: You’ll also find the latest product upgrades, patches, and fixes in addition to documentation, and current releases here.
The ideal support partner is your local reseller partner as they can provide you with remote telephone, email support and On-site support* which includes installation, consultancy, security analysis and troubleshooting. Ask your local NetXGATE Partner about their service and support plans.
Email: support@netxgate.com
Phone: +91-9891412158
Standard Phone or Email Technical Support Hours
Monday to Saturday 9 am to 6 pm. IST ( GMT + 5.30 hours)
