Based on the estimated no. of total concurrent user load, NetXGATE offers 12+ different models to serve customers from SOHO:Smal & Remote Offce segment to Large Enterprises. Price tends to increase with Concurrent Users /Devices or sessions.
None of the models have restriction on maximum users. Users supported are totally dependent on the consumption of sessions or Concurent connection.
NetXGATE is the only product that offers the policy of optional renewals. Only the NetXCARE and Total Security Suite Subscription License- (Software updates & Upgrades| Security Hot & Bug fixes | Patches ) are put to a halt after the license expiry. The functionalities keep on working as it is. Hence it is upto the customer choice whether they want to renew or not.
Deliverables include Hardware Appliance along with advanced hardware replacement warranty, Common Software License of all the features, Unlimited Phone Call , Email and Remote Support .
License period is counted from the date of appliance activation. Customer is required to activate the appliance within 21 days from the purchase date.
Upon the conformity of hardware failure, NetXGATE immediately initiate the replacement process and appliance is dispatched within 24-48 working hours .
Pls refer below Link for Warranty Policy:
Yes. On-Site support is available for some NetXGATE NG products under enhanaced Support and is provided is cases when both NetXGATE Tech Team / Concerned NetXGATE's Partner and the customer conclude that the only way to advance a case is through on-site resolution.
Pls refer below Link for NetXGATE Support Plan:
Yes the support is availabe 24*7 over call & E-mail for for business-critical environments. The resolution time varies between 1 hour - 6 hours depending on the priority assigned to a query/issue.
Yes. But some Third party integrations or personalized development may be subjected to the additional cost.
Customer or concerned partner is required to share three different slot preferences along with contact details of person available at installation site. Based on the availability of concerned associates, one of the slot would be confirmed and call would be made at the respective time.
